The setup process for
each individual license assigned to a newspaper includes the following
tasks:
- Add the newspaper to the license information database.
- Create and set up the URL through which bidders will access
the auction website.
- Assist the newspaper with setup of a URL
that "brands" the
auction with the newspaper's domain name, should the newspaper
choose to do that.
- Set up access to the auction website through a new domain name,
should the newspaper choose to use a new domain name for bidders
to use when accessing the auction website.
- Place a logo image on the auction website homepage.
- Place a smaller logo image (which can be the same as, or different
from the home page logo) on each non-home-page page in the auction
website).
- Work with the newspaper to come up with
text to appear on the upper right of the auction home page,
and place that text on
the home page. There are generally three different versions of
that text -- one that appears before the auction starts, one
that appears during the auction, and one that appears after the
auction has ended. This text generally is a brief "how it
works" description of the auction, but can be whatever the
newspaper likes.
- Work with the newspaper to come up with text to appear on the
frequently asked questions page, and add that text to the page.
The issues addressed in these questions/answers generally include:
details on where winning bidders go (and when) to pay for/claim
their items, what methods of payment are accepted, etc. These
are in addition to the standard FAQs included with the system.
- Customize, based on input from the newspaper,
the "small
print" that appears on the auction website homepage. This
text addresses legal issues, warrantees (or lack of them), etc.
- Customize, based on input from the newspaper, the text of the
various automatic notification emails that the system sends to
bidders. These messages include:
- Confirmation of registration as a new bidder.
- Notification of a new bidder registration (sent to the auction administrator).
- Confirmation of a proxy bid having been placed.
- Notification from the system that it has placed a bid for you (in response
to a bid placed by someone else).
- Notification that you have been outbid on an item.
- Provide phone and email support to the newspaper personnel
who are entering the auction data -- items, categories, and
advertisers -- as they learn to use the administrative features
of the system.
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